General Conditions of Sale & Use

General Conditions of Sale

These general conditions of sale are an integral part of the accommodation contract, which is subject to the status of service residences without any possibility of remaining in the premises (possibility of registration since the student’s accommodation is considered the main residence). They prevail over any other conditions.

A reservation at an Ecla residence is only valid after the Client’s reservation has been accepted by Ecla. It is subject to the payment of administrative fees and a security deposit, which is cashed upon signing the lease (depending on the duration of stay). It is refunded to the resident only if no damage is found during the exit inspection and if they are up to date with their debts. The security deposit will be refunded within one month after the exit from the premises and in accordance with legislation.

The confirmation of acceptance of the file remains at the sole discretion of Ecla.

Moreover, to be binding, the reservation must be guaranteed by a physical bank guarantee or followed by the payment of a deposit. Other possibilities may exist through partnership agreements with companies, for example, which would commit their responsibility.

Different conditions may be applied for promotional rates. In this case, the specifics mentioned under the rate description on the reservation page prevail over the conditions mentioned above.

Prices only include the provision of an apartment.

Prices are subject to change without notice, and optional services are not included in the price.

Prices are calculated with a VAT rate of 10% (subject to VAT increase). They do not include residence tax or garbage tax.

Administrative fees may be charged (see the tariff conditions displayed in accordance with legislation).

Payment must be made within the first 5 days of the month.

In case of non-payment, the person or organization that provided a joint guarantee will be called upon.

The recovery of any sums the resident owes to Ecla, for whatever reason, may be pursued by any legal means. The accommodation is considered occupied as long as the keys have not been handed over and the premises returned by the resident.

Any modification of the stay must be notified to us in writing (email, fax, letter) and may incur fees.

Subject to availability and at the discretion of Ecla, the duration of the stay may be extended without obligation to maintain the same apartment or price.

If the stay is extended and a new price is applied, it will apply from the date the file is accepted by Ecla and a new lease is signed.

For online reservations, in accordance with Article L121-21 of the Consumer Code (Hamon Law of 17/03/2014), the withdrawal period without any fees is 14 days.

Cancellation of Stay
Details of fees:

  • Up to 7 days after booking: No fees
  • Up to 1 month before the planned entry date: 50% of administrative fees charged
  • Up to 15 days before the planned entry date: 100% of administrative fees charged
  • Up to 7 days before the planned entry date: 100% of administrative fees + ½ month’s rent charged
  • Beyond the planned entry date: 100% of administrative fees + 1 month’s rent charged

Specific cases:
French visa refusal: Any cancellation related to a visa refusal must be notified to us in writing and accompanied by proof of refusal:

  • Cancellation free of charge due to a visa refusal up to 15 days before the scheduled entry date.
  • Between 14 days and the scheduled entry date: full refund of the security deposit and one month’s rent – 100% of the administrative fees charged.
  • Beyond the scheduled entry date: full refund of the security deposit – 100% of the administrative fees + 1 month’s rent charged.

The resident must take out insurance covering civil liability and rental risks with a well-known insurer and provide proof upon any request from Ecla (for any stay equal to or exceeding 6 months).

In case of failure to produce the insurance certificate, Ecla will implement a one-month resolutive clause, allowing for the termination of the contract due to lack of insurance.

Only the resident may occupy the premises. They may not transfer their accommodation to a third party, even for a short period, nor lend it to another person without prior agreement from Ecla.

The right to have visitors is only exercisable in the presence of the resident. All visitors may be asked to identify themselves to the caretaker and justify their presence.

Any visitor staying one or more nights must pay a fee equivalent to 1/100th of the reference monthly rent per night of presence.

The resident may not receive mail for third parties. They must change their address upon departure.

The apartment will be made available to the resident in good maintenance condition. The resident will use the rented premises and their facilities responsibly.

The resident is committed to respecting other residents, Ecla staff, the work, property, and rest of others. They will ensure to limit noise nuisances for their neighbors, particularly after 10 PM, including in common areas and outdoor spaces.

A descriptive inventory is provided to the resident upon arrival. It is imperative to accurately complete this document to avoid any later disputes. A contradictory inventory is conducted upon the resident’s departure. To do this, they must schedule an appointment with the Ecla Manager. Otherwise, the inventory will be unilaterally conducted by Ecla.

The resident is responsible for their apartment and the equipment and furnishings therein. Any alterations must be done respecting the apartment and furnishings. Any damage will result in financial penalties.

Waste bags must be deposited daily in the containers provided near the building.

The occupancy of the premises must be peaceful, respecting French legislation, customs, and good morals (in accordance with Article 7 of the Law of July 6, 1989).

Ecla cannot be held responsible for thefts committed inside the residence, in common areas, parking lots, etc. All residents must properly lock their doors. However, it is strongly recommended that residents report any wrongdoing they may be victims of to the residence’s caretaker.

An inventory is listed in each apartment. The resident must verify its accuracy and quality upon arrival and report any anomalies, missing items, or damages to the reception or caretaker in writing (email, fax, letter) within 4 hours of arrival.

Upon the resident’s departure, the inventory and the cleanliness of the apartment will be inspected by Ecla, and any discrepancies in the inventory or damage to the apartment will be charged to the resident.

The resident authorizes Ecla to enter the premises to perform technical maintenance, for safety, or any emergency measures. Under no circumstances does the right of occupation allow residents to deny access to the management company or the owner of the apartment for maintenance, safety of property and persons, hygiene reasons, or to verify compliance with these conditions or the internal regulations.

Wild posting in common areas and within the general enclosure of the residence is prohibited except in designated areas.

In case of a complaint or difficulty encountered during your stay, we advise you to notify Ecla, the residence manager, or any duly identified person so that a solution can be quickly provided.

The company Ecla does not cover the reimbursement of telephone communications, postal expenses, or registered mail fees related to your requests, even if they are justified.

Ecla’s liability cannot be sought in the event of exceeding the accommodation capacity of the apartment by the resident. The provisions of Article 1952 and following of the Civil Code relating to hoteliers are not applicable.

The resident is responsible to other residents for any damage they may cause.

Any degradation or loss of an item entrusted to their care (including keys) will be replaced by Ecla at the resident’s expense. The key to the accommodation may not be copied or given to anyone other than the Residence’s Guardian or Manager. The resident is prohibited from changing the lock cylinder or adding bolts to the entrance door. In the case of an electronic door closing and opening system, the resident agrees not to disclose the code, and not to lend or exchange the entrusted electronic key.

In the event of non-fulfillment of any of their obligations or inappropriate behavior likely to disturb the stay of other occupants, the contract will be terminated by right without formality and without delay. The resident must immediately vacate the premises and may be expelled if necessary with the assistance of law enforcement.

The renewal of the contract can only be considered if the resident has settled all their debts and has not violated these conditions or the internal regulations.

General Conditions of Use

By using our site, you fully and completely accept the general conditions below.

We strive to regularly update the data on the site. These conditions may therefore be changed at any time. We invite you to review them regularly. For technical maintenance reasons, you may sometimes experience interruptions.

The site aims to provide information about all the activities and services of the Ecla company. Despite regular updates of our data, we cannot be held responsible for omissions, inaccuracies, and deficiencies in the information present on the site, whether they are due to us or to third-party partners.

All information on the site is provided for informational purposes, is subject to change, and is not exhaustive.

Ecla cannot be held responsible for material damages related to the use of the site as well as the occurrence of malfunctions or incompatibility. We recommend the use of up-to-date equipment that is virus-free and with a modern browser updated to optimize your navigation on our website.

Spaces are available on our site to ask questions or post your testimonials. Ecla reserves the right to delete, without prior notice, any content posted in this space that would contravene applicable legislation in France, particularly provisions related to data protection. If necessary, Ecla also reserves the right to invoke the civil and/or criminal liability of the user, especially in cases of messages that are racist, offensive, defamatory, or pornographic, regardless of the medium used (text, photography, etc.).

The website contains hyperlinks to partner sites. However, Ecla cannot be held responsible for the content of the sites visited

The contents distributed on Ecla’s website (images, editorial content, graphics, logos, icons, sounds…) and the elements necessary for its operation (software) are protected by intellectual property rights, whether under copyright law or usage rights.

Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, by any means or process used, is prohibited unless with prior written authorization from Ecla.

Any unauthorized use of the site or any of its contents will be considered an infringement and prosecuted in accordance with the provisions of articles L.335-2 and following of the Intellectual Property Code.

Cookies are trackers placed during your navigation, which allow us to measure the audience, identify you, and analyze information related to the navigation of your computer on our site. In application of the European directive, we inform you that your navigation on the site may result in the installation of cookies on your computer. In application of the data protection and freedom of information laws, trackers (cookies or others) require the collection of your consent and therefore cannot be deposited or read on your terminal, as long as you have not given your consent. For this, you will find an information banner on our homepage allowing you to configure the use of cookies and, if necessary, refuse the deposition of cookies. The validity of your consent lasts for a maximum of 13 months.

The main laws concerned are:

  • Law No. 78-87 of January 6, 1978, notably amended by Law No. 2004-801 of August 6, 2004, relating to data processing, files, and freedoms.
  • Law No. 2004-575 of June 21, 2004, for confidence in the digital economy.

Any dispute related to the use of the site is subject to French law, and the court of Montpellier will have exclusive jurisdiction, even in the case of multiple defendants or a forced intervention call.


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