Privacy Policy

Update: 02/04/2026

General Information

UXCO MANAGEMENT, a subsidiary of UXCO GROUP, is responsible for processing personal data, particularly in connection with the use of the website www.ecla.com.

Data Protection Officer

A Data Protection Officer (DPO) has been appointed and can be reached by email at dpo@uxco-group.com or by postal mail at the following address: UXCO MANAGEMENT – Attention DPO – 130 RUE DE LA JASSE DE MAURIN – NEOS 2, 34070 MONTPELLIER.

Purposes and Legal Bases

The table below summarizes the purposes for which UXCO MANAGEMENT processes your personal data as well as the legal bases for these processes:

Purposes of processing	Legal basis
Management of reservations in ECLA residences	The fulfillment of pre-contractual obligations and our legitimate interest
Management of rental contracts	Performance of rental agreements, compliance with legal and regulatory obligations, and our legitimate interest
Commercial prospecting	Our legitimate interest or your consent if required by regulations
Marketing	Our legitimate interest or your consent if required by regulation
Relationships with prospects via WhatsApp as part of sales/marketing follow-up	Our legitimate interest or your consent if required by regulation in order to ensure effective sales follow-up.
Management of requests for information via an interactive voice response system or WhatsApp messaging	Our legitimate interest or your consent if required by regulation to ensure effective commercial follow-up.
Compilation of statistics	Our legitimate interest
Assessment of the creditworthiness of rental applicants	The fulfillment of pre-contractual obligations and our legitimate interest
Management of questions and contact requests	Our legitimate interest
Handling complaints	Performance of the contract between us and our legitimate interest
Monitoring of guarantees granted	Performance of the contract between us and our legitimate interest
Investor customer management	The performance of the contract between us and our legitimate interest
Recruitment	The performance of pre-contractual obligations and our legitimate interest
Management of access to housing and restricted areas (badges/door locks)	Our legitimate interest and the performance of the contractual relationship between us
Monitoring of interests	Our legitimate interest or your consent if required by regulations
Management of a loyalty program and promotional operations	Our legitimate interest and the performance of the contractual relationship between us
Management of customer reviews and satisfaction surveys	Performance of the contract between us and our legitimate interest
Management of disputes	Our legitimate interest and the performance of the contractual relationship between us
Supplier management	The performance of the contract between us and our legitimate interest

Categories of Data Collected and Sources

UXCO MANAGEMENT processes the following categories of personal data: identification data (last names, first names, dates of birth, etc.), contact data (email addresses, postal addresses, telephone numbers, etc.), personal life information (marital status, housing preferences, etc.), professional life information (student or working profile, company name, financial resources, etc.), data relating to reservations and payments, as well as data relating to the qualifications and experience of job applicants.

The information collected by UXCO MANAGEMENT that is necessary to fulfill the aforementioned purposes is identified by an asterisk on the collection forms. If you do not complete these mandatory fields, UXCO MANAGEMENT may not be able to provide the relevant service.

Your data is collected directly by UXCO MANAGEMENT, particularly when a request is made directly on the website. It may also be transmitted by commercial partners of UXCO MANAGEMENT with whom it contracts to assist in marketing.

Data Recipients

Your personal data are primarily communicated to / accessible by the Commercial & Marketing Department, the Information Systems Department, the Finance Department, and the Human Resources Department of UXCO MANAGEMENT.

Your personal data may also be communicated to other subsidiaries of the group as owners of the ECLA residences. Otherwise, your personal data will not be communicated to third parties (e.g., for IT hosting and maintenance purposes) except for the aforementioned purposes. Subcontractors acting according to the instructions of UXCO MANAGEMENT will be required to implement appropriate protection measures. If UXCO MANAGEMENT has partners located in countries whose regulations do not offer an adequate level of protection in terms of personal data protection, UXCO MANAGEMENT will ensure that these transfers are carried out in accordance with French regulatory requirements (e.g., implementation of contractual clauses adopted by the European Commission). You can contact our Data Protection Officer for further information on these subjects and a copy of the relevant documents.

We may be required by law to disclose your personal data to certain authorities or other third parties, for example to the law enforcement authorities of the country where we, or third parties acting on our behalf, operate. We may also disclose and process your personal data in accordance with applicable law in order to defend our legitimate interests, for example in the event of civil or criminal legal proceedings.

Retention Period

Personal data processed by UXCO MANAGEMENT is kept for the time necessary to fulfill the aforementioned purposes in accordance with applicable regulations.

For example:

Data related to commercial prospecting is kept for three years from the last contact;
Customer-related data is kept for the duration of the contract plus the period of limitation;
Data related to unpaid amounts is kept until the amicable settlement of the dispute or, failing that, until the limitation period of legal action.

Your Rights

You have rights in accordance with applicable regulations:

You have the right to request access to and rectification of your personal data held by UXCO MANAGEMENT.
You have the right to request the restriction of processing of your personal data, (i) if you dispute the accuracy of your data during the period allowing us to verify its accuracy, (ii) if you believe we process your data unlawfully and you demand a limitation of their use rather than an erasure, (iii) if we no longer need your data for the purposes outlined above but they are still necessary for the establishment, exercise, or defense of legal claims, (iv) in case of exercising your right to object during the period of verification to determine whether the legitimate reasons we pursue prevail over yours.
You have the right to request the deletion of your personal data. In case of a deletion request, UXCO MANAGEMENT may, however, keep them in the form of intermediate archiving, for the duration necessary to meet its legal, accounting, and tax obligations.
You have the right to exercise your right to object to processing carried out for legitimate reasons.
You also have the right to object to commercial prospecting without having to provide a reason.
You have the right not to be subject to a decision based solely on automated processing that produces legal effects concerning you or significantly affects you.
You have the right to exercise your right to data portability, giving you the right to obtain a copy of your data or to transfer them to a third party in a structured, commonly used, and machine-readable format.
You have the right to withdraw your consent to the processing of data concerning you at any time when processing requires your consent. However, withdrawing your consent may, in practice and depending on the case, affect your relationship with UXCO MANAGEMENT.
You also have the right to issue specific or general instructions concerning the storage, erasure, and communication of your personal data post-mortem. General instructions (concerning all personal data relating to the concerned person) can be registered with a digital trusted third party certified by the CNIL (National Commission on Informatics and Liberty). Specific instructions should be addressed to UXCO MANAGEMENT.

These rights can be exercised at any time by sending an email to dpo@uxco-group.com or a postal letter to the following address: UXCO MANAGEMENT – Attention DPO – 130 RUE DE LA JASSE DE MAURIN – NEOS 2, 34070 MONTPELLIER.

You can also – if you wish – lodge a complaint with the National Commission on Informatics and Liberty (CNIL). Additional information is available on its website www.cnil.fr

Amendment of the Privacy Policy

We may update this Privacy Policy at any time, with or without prior notice. In such case, the update date of the Privacy Policy will be revised and will indicate the day on which the changes were made. Any substantial modification to the way in which UXCO MANAGEMENT processes your personal data will be indicated on the website by means of a visible notice.